Okay, this one is a little more self-promotional than our usual mortgage advice articles. However, as a Maidenhead mortgage broker that’s recently hit over 200 Google Reviews with a 5-star average, we feel that good service is worth shouting about.
Our recent article on how to choose a mortgage broker shared our top five things you need to think about when selecting a mortgage broker – one of which touched on our customer service levels.
Yet, having broken the 200+ Google Review barrier, it got us wondering: just how important is customer service?
So, we dug a bit deeper and came across an article by Help Scout, which collated a lot of statistics on customer service.
The results were eye-opening. Here are our favourites.
- One hit wonders vs long-term champions
According to Khoros, 86 per cent of people say that good customer experience turns one-time clients into long-term champions. As a mortgage broker in Maidenhead that’s been serving the Berkshire community since 2005, we couldn’t agree more. A large proportion of our clients have been with Alton Mortgages since we first opened our doors – something that we’re incredibly proud of.
- I’ll be back…
HubSpot Research revealed that 93 per cent of customers are likely to make repeat purchases with companies that deliver excellent customer service. In almost two decades since we launched the business, we’re delighted to reveal that almost half of our clients are repeat Alton Mortgages users.
- One and the same
According to Salesforce, 80 per cent of customers state that the experience a company provides is just as necessary as its services. As a team of Maidenhead mortgage advisers, we see this all the time. We prioritise customer service. In fact, it’s our USP. All of our clients can reach us at all times and we pick up every aspect of mortgage management and administration from the very beginning of the process until the very end.
So, if you’re looking for the best mortgage broker in Maidenhead, we feel that we tick a number of boxes.
Each and every one of our team members is trained, experienced and knowledgeable. But perhaps more importantly, as our Google Reviews illustrate, we’re also a nice bunch to work with, too.
There are many mortgage brokers out there, all of which should be able to secure mortgages for their clients. But don’t just settle for the bare minimum. Try and find one that’s going to turn what can often be a stressful experience into a good experience.
If you’re about to apply for a mortgage, why not make Alton Mortgages your first port of call.
Looking for a Maidenhead mortgage broker that’s renowned for excellent customer service? Contact our team of Berkshire mortgage brokers on 01628 560820 or email enquiries@altonmortgages.co.uk.